Frequently Asked Questions
Everything you need to know about illuminating your home with Hermanlamps.
What is the typical shipping time for my order?
Orders are typically processed within 2-3 business days. Depending on your location, standard delivery takes between 7 to 14 business days. You will receive a tracking number as soon as your lamp is dispatched.
Do you offer a warranty on your lighting fixtures?
Yes, all Hermanlamps products come with a 2-year limited warranty covering manufacturing defects and electrical components to ensure your home stays bright and safe.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If the lamp doesn't fit your space or style, you can return it in its original packaging for a full refund or exchange.
Are light bulbs included with the lamps?
Most of our fixtures include energy-efficient LED bulbs as a courtesy. Please check the 'Specifications' section on the individual product page to confirm if bulbs are included for that specific model.
How do I clean and maintain my Hermanlamps products?
We recommend using a soft, dry microfiber cloth to dust your lamps. Avoid using harsh chemicals or abrasive cleaners, as these can damage the specialized finishes on our metal and glass components.
Do you provide installation services?
While we provide detailed instruction manuals and all necessary mounting hardware, we recommend hiring a certified electrician for the installation of hardwired chandeliers and wall sconces.